Answers to the questions we hear most about orders, delivery, refunds and WHISK matcha.
Where do you deliver?
All seven emirates of the UAE. International delivery is coming soon.
How fast is delivery?
Sharjah and Ajman: order before 1pm (UAE time) and we deliver the same day. Abu Dhabi (city limits): order before 1pm (UAE time) and we deliver the same day. Dubai: order before 3pm (UAE time) and we deliver the same day. Fujairah, Ras al-Khaimah and Umm al-Quwain: we deliver the next day. Orders placed after those cutoffs, and addresses in Abu Dhabi outside the city limits, are delivered the next day. We deliver 7 days a week, including weekends. Times are estimates. Weather, public holidays and busy periods can add a day.
Is delivery free?
Free on 2 or more tins, or when your order reaches the free delivery goal shown in the cart.
Can I change or cancel my order?
Yes. Message us before it's dispatched.
Something's wrong with my order. What do I do?
Message us within 30 days of delivery with your order number, and a photo if it's damaged or wrong. We'll replace it or refund you. See the Refund Policy.
How long does a refund take?
About a week to process, then your bank's own timing.
How does subscribing work?
Pick how often you want matcha: every 2 weeks, every month or every 2 months. We charge before each delivery. See the Subscriptions Policy.
Can I cancel a subscription?
Anytime, with no minimum. Skip, pause or cancel from your account at https://www.whisk.ae/account. To change how often, message us.
How should I store my tin?
Close the lid tight after each use and keep it somewhere cool, dry and dark. For longer freshness, keep it in the fridge. Make sure it's closed tight so it doesn't pick up other smells, and let it reach room temperature before opening. Don't freeze an opened tin.
How long does it keep?
Each pack shows its production and expiry date. Matcha tastes best fresh, so try to finish it within about a month of opening.
Does matcha contain caffeine?
Yes. If you're pregnant, breastfeeding or have a health condition, check with your doctor.
How do I join WHISK Creators?
Apply at www.whisk.ae/voices. A person reviews every application.
Contact
support@whisk.ae · WhatsApp +971 50 222 3257. We reply within 1 business day.