PRIVACY POLICY

We respect your privacy and are committed to handling your personal data responsibly. This policy applies to information collected through https://www.whisk.ae and related communications (for example, inquire forms and order emails).

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.

We may collect the following categories of information:

• Identity and contact details — such as name, email address, phone number, and shipping or billing address.
• Order and payment information — products purchased, order history, and payment status (payment card details are processed by our payment provider and are not stored by us).
• Communications — messages you send via our inquire or contact forms, and related correspondence.
• Technical and usage data — IP address, browser type, device information, pages visited, and approximate location derived from IP.

We use personal information to:

• Process and fulfill orders, including shipping and customer support.
• Respond to inquiries and provide after-sales assistance.
• Send transactional emails (order confirmations, shipping updates).
• Improve our website, products, and customer experience.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal and regulatory obligations.

Where required by law, we will obtain your consent before sending marketing communications. You may opt out of marketing emails at any time.

We use cookies and similar technologies to operate the website, remember preferences, maintain your cart session, and understand how visitors use our site. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

We do not sell your personal information. We may share data with trusted third parties who help us operate our business, including:

• Payment processors — to securely handle payments and prevent fraud.
• Shipping and logistics partners — to deliver your orders.
• Email and hosting providers — to send transactional messages and host our website.
• Analytics providers — to understand site performance in aggregated form.

These partners are only given access to the information needed to perform their services and are expected to protect it in accordance with applicable law. We may also disclose information if required by law, court order, or to protect our rights and customers.

We retain personal information only as long as necessary for the purposes described in this policy — for example, to fulfill orders, maintain records for accounting and tax requirements, resolve disputes, and comply with legal obligations. When data is no longer needed, we will delete or anonymize it where reasonably practicable.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@whisk.ae. We may need to verify your identity before fulfilling a request.

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but we work continuously to improve our safeguards.

For privacy-related questions or requests, please contact us:

• Business: WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C.
• Email: support@whisk.ae
• Phone: +971502223257