Shipping Policy

This policy explains where WHISK delivers, how long it takes, and what happens if a delivery goes wrong.

Where we deliver

We deliver across all seven emirates of the UAE.
International delivery is coming soon. Until then, we can only deliver to UAE addresses.

Sharjah and Ajman: order before 1pm (UAE time) and we deliver the same day.
Abu Dhabi (city limits): order before 1pm (UAE time) and we deliver the same day.
Dubai: order before 3pm (UAE time) and we deliver the same day.
Fujairah, Ras al-Khaimah and Umm al-Quwain: we deliver the next day.
Orders placed after these cutoffs, and addresses in Abu Dhabi outside the city limits, are delivered the next day.
We deliver 7 days a week, including weekends.
Times are estimates. Weather, public holidays and peak periods can add a day. We'll tell you if your order is delayed.

One delivery fee applies across the UAE. It is shown in the cart and at checkout before you pay.
Delivery is free on 2 or more tins, or when your order reaches the free delivery goal shown in the cart.

You'll get a message when your order is on its way.

Check your address and phone number before you pay. The courier may call you on delivery.
If an order can't be delivered because of a wrong address or no answer, the courier will try to contact you. If it comes back to us, we'll contact you to arrange redelivery. A second delivery may carry the delivery fee.