# Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the WHISK website and the purchase of products offered by WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C. ("we", "us", or "our"). By browsing our site or placing an order, you agree to these Terms.

Last updated: September 29, 2026

## Introduction

WHISK operates an online storefront for curated matcha and related products. These Terms apply to all visitors and customers who use our website at https://www.whisk.ae or purchase products from us.

If you do not agree with any part of these Terms, please do not use our website or place an order.

## Eligibility

By using this website or placing an order, you confirm that:

- You are at least 18 years of age, or you have the consent of a parent or legal guardian.
- You have the legal capacity to enter into a binding contract.
- All information you provide is accurate, current, and complete.

## Orders & Acceptance

When you place an order through our website, you make an offer to purchase the selected products subject to these Terms. We reserve the right to accept or decline any order at our discretion, including where products are unavailable, pricing errors occur, or we suspect fraudulent activity.

An order is considered accepted when we send you an order confirmation email. Until then, we may cancel or modify the order and will notify you if payment has already been processed.

## Pricing & Payment

All prices displayed on our website are shown in the currency indicated at checkout and include applicable taxes unless otherwise stated. We reserve the right to update prices at any time without prior notice; changes will not affect orders already confirmed.

Payment is collected at checkout through our designated payment processor. By providing payment details, you authorize us (and our payment partners) to charge the total amount due for your order.

## Shipping & Delivery

We currently ship within the United Arab Emirates only. Standard shipping charges are calculated at checkout based on your delivery address. Orders of AED 300 or more qualify for free shipping. Delivery times are estimates only and may vary due to carrier delays, customs, or circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery to the carrier, unless otherwise required by applicable law.

## Returns & Refunds

Our returns and refunds are governed by our Return and Refund Policy. Please review that policy carefully before placing an order. For questions about a return, contact us at support@whisk.ae.

## Intellectual Property

All content on this website — including text, graphics, logos, product imagery, and design — is owned by or licensed to WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

## Limitation of Liability

To the fullest extent permitted by law, WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C. and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim related to a product or these Terms shall not exceed the amount you paid for the product giving rise to the claim.

## Governing Law

These Terms are governed by and construed in accordance with the laws of Abu Dhabi, United Arab Emirates, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates.

## Contact

If you have questions about these Terms, please contact us:

- Business: WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C.
- Email: support@whisk.ae
- Phone: +971502223257

HTML page: https://www.whisk.ae/terms