# Shipping Policy

This policy explains where WHISK delivers, how long it takes, and what happens if a delivery goes wrong.

Last updated: October 11, 2026

## Where we deliver

- We deliver across all seven emirates of the UAE.
- International delivery is coming soon. Until then, we can only deliver to UAE addresses.

## How fast

- Sharjah and Ajman: order before 1pm (UAE time) and we deliver the same day.
- Abu Dhabi (city limits): order before 1pm (UAE time) and we deliver the same day.
- Dubai: order before 3pm (UAE time) and we deliver the same day.
- Fujairah, Ras al-Khaimah and Umm al-Quwain: we deliver the next day.
- Orders placed after these cutoffs, and addresses in Abu Dhabi outside the city limits, are delivered the next day.
- We deliver 7 days a week, including weekends.
- Times are estimates. Weather, public holidays and peak periods can add a day. We'll tell you if your order is delayed.

## Delivery fee

- One delivery fee applies across the UAE. It is shown in the cart and at checkout before you pay.
- Delivery is free on 2 or more tins, or when your order reaches the free delivery goal shown in the cart.

## Tracking

You'll get a message when your order is on its way.

## Your address

- Check your address and phone number before you pay. The courier may call you on delivery.
- If an order can't be delivered because of a wrong address or no answer, the courier will try to contact you. If it comes back to us, we'll contact you to arrange redelivery. A second delivery may carry the delivery fee.

## Damaged, missing or wrong items

Message us within 15 days of delivery with your order number, and a photo if it's damaged or wrong. See our [Refund Policy](/return-and-refund).

## Questions

support@whisk.ae · WhatsApp +971 50 222 3257. We reply within 1 business day.

HTML page: https://www.whisk.ae/shipping