# Return and Refund Policy

This Return and Refund Policy explains how WHISK (WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C.) handles a return and refund when something is wrong with an order. Please read it carefully before placing an order.

Last updated: September 29, 2026

## Overview

If something is wrong with your order, we offer a return and a refund. Email us at support@whisk.ae. We will help you assess the problem and, where a return and refund applies, we will start the process.

This policy applies to products purchased from WHISK. It does not limit any rights you have under the laws of Abu Dhabi, United Arab Emirates.

## Request Window

A return request must be made within 7 days of delivery. Contact us within that window if your order is damaged, defective, incorrect, incomplete, or not as described.

## Return Shipping

If we approve the return, we pay the return shipping. Please do not ship anything back until we send instructions.

## When This Applies

Contact us if your order is:

- Damaged
- Defective
- Incorrect
- Incomplete
- Not as described

Please keep the product and its packaging until we confirm the next steps. Photos of the product, packaging, and shipping label help us assess the problem.

## When a Return Is Not Available

We are not able to accept a return in these cases:

- You have changed your mind or no longer want the product.
- The product has been used beyond what was needed to notice the problem.
- The product was damaged by misuse or by how it was stored after delivery.
- The product was sent back before we confirmed the return.

## How to Request

Email support@whisk.ae with your order number, the product or products concerned, and a short description of what is wrong. Include photos if you have them.

We will help you assess the problem. If a return and refund applies, we will initiate the return and refund process and send you instructions.

Please do not ship anything back until we send those instructions. Items sent back before we confirm may not be accepted or refunded.

## After a Refund Is Initiated

Once we initiate a refund, we return the amount to the original payment method. A refund can take from one week to two weeks to appear.

If more than 10 days have passed since we confirmed that the refund was initiated and you have not received it, email us at support@whisk.ae. We will try to resolve the problem.

## Contact

For questions about a return or refund, please contact us:

- Business: WHISK MATCHA HOUSE TRADING - L.L.C. - S.P.C.
- Email: support@whisk.ae
- Phone: +971502223257

HTML page: https://www.whisk.ae/return-and-refund